Warranty - Return Merchandise Authorization (RMA).
Qian will warranty this product in all its components and workmanship for the period of 24 months, counting from the date of purchase against any defects in manufacture and functionality of the product, during normal and domestic use.
Qian guarantees the buyer the absence of any manufacturing and operation anomalies, including parts, components or materials of the product.
1. This policy covers only products marketed by Qian, through its authorized distributors within the United States.
2. This warranty must be presented with the defective product in order to be valid, completely filled out and stamped by the distributor that made the sale, invoice or receipt, or proof of purchase in the place where it was bought or the National Service Center.
3. Qian may use new, refurbished or used parts that are in good condition to repair or replace any product, at no additional cost to the consumer, as long as the warranty period specified in this policy has not been completed.
4. If the product is not repairable, it will be exchanged for a similar product or with superior characteristics.
5. The time for repair will not exceed 30 natural days from the date the product was received by Qian or its Authorized Service Center.
6. Qian will cover shipping costs required for presentation of the product within the network of our Authorized Service Centers.
EXCLUSIONS
Qian will not validate this warranty policy in the following cases:
• When the product has not been used under normal conditions.
• When the product has not been operated according to the instructions that were included.
• When the product has been altered or repaired by any unauthorized Qian personnel.
Visit www.us.qian.solutions for warranty purposes, as well as purchase of components, consumable parts and accessories or contact any Qiano Authorized Service Center.
Qian Authorized Service Center Warranty 10065 Via de la Amistad A2 San Diego, CA 92154 Tel. +1 (619) 932-0792
Authorized Service Center for Components, Consumables and Accessories Qian
10065 Via de la Amistad A2 San Diego, CA 92154 Tel. +1 (619) 932-0792
In case your product presents a manufacturing defect, make sure you have the purchase ticket at hand, if it is within the first 15 calendar days, go to the place where you bought it to validate DOA (Defective on Arrival) guarantee.
When more than 15 days have elapsed from the date of purchase and it presented a failure, qian.solutions will cover the shipping costs of the product, as long as the RMA is authorized within the warranty period.
|
Product Category
|
Warranty (Year)
|
|
Backpack
|
1
|
|
Cases
|
1
|
|
Cabinet Fan
|
2
|
|
Computers
|
1
|
|
Audio (Headsets / Speakers / Headphones)
|
1
|
|
Keyboard
|
1
|
|
Mouses
|
1
|
|
Monitor
|
1
|
|
Mouse Pad
|
1
|
|
Webcam
|
1
|
|
Screen protector
|
1
|
|
CCTV NVR/DVR
|
2
|
|
CCTV Camera
|
2
|
| Monitors |
| Product |
Warranty (Year) |
Monitor
Panel |
3
1 |
|
| DOT Policy |
| Product |
Warranty (Year) |
Bright pixel
Dark Pixel |
>3
>5 (within 12 months) |
|
STEP 1 – The device does NOT work
If your device is not working, please contact the place of purchase or directly with qian.us by any of the following contact options
1. Chat
2. Telephone: +1 (619) 932-0792
3. RMA system
4. Contact Mail: hello@qian.solutions
(To apply warranty on monitors that have dead pixels, you must have a minimum of 5 dead pixels.)
STEP 2 – A Customer service representative will assist you and determine the eligibility of your product for RMA.
Our Customer service representative will work with you to verify the status of the device and determine eligibility for an authorized RMA.
NOTE: Your device must be WITHIN THE WARRANTY PERIOD in order to qualify for a replacement if it is a DOA.
STEP 3 – Register your product
Eligible or not, please register the product with our representative by providing the following information. Similarly, you can register your product using our online registration.
STEP 4 – The Customer service representative will sign an approval request for RMA if your product qualifies for replacement. Our representative will quickly submit an RMA approval request after qualifying your device for replacement or repair.
NOTE: You may get an approval immediately if you have contacted us by phone or chat. The standard approval of an RMA is 24-48 business hours.
STEP 5 – Once the RMA is approved.
Once the RMA is approved, you will receive an email with the approval information and information to send * your product to our warehouse (which may not be in your location).
STEP 6 – You will be notified by email
You will be notified by email when your new product is sent, along with the shipping tracking number. You can track the shipment through the packaging company page using the tracking number provided.
NOTE: Once qian.es receives your defective product in our warehouse, the Replacement department requires 7-15 business days to process the shipment of your new device.
To verify the status of your RMA
You can request the status of your RMA directly with the Customer service representative.
RETURN MERCHANDISE AUTHORIZATION (RMA)
