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Privacy Policy

The personal information requested such as contact identification, financial and sensitve (as well as those that can be contained in our registration form, named as “Personal Information” are treated by QIAN with address at C/ 10065 Via de la Amistad A2 San Diego, CA 92154,

Personal data we request
The information requested from the user in the contact section is:

  • E-mail
  • Title
  • Name (Shipping and / or fiscal)
  • Surname (Shipping and / or tax)
  • Phone (with lada)
  • Street (Shipping and / or tax)
  • Number (Shipping and / or fiscal)
  • Postal Code (Shipping and / or fiscal)
  • City (Shipping and / or tax)
  • Colonia (Shipping and / or tax)
  • Status (Shipping and / or tax)
  • Country (Shipping and / or tax)
  • Business
  • RFC
  • Cardholder Name
  • Credit / debit card number
  • CVC
  • Credit / debit card expiration date

With the following primary purposes:

  • Updating of our databases.
  • Creation of your account for the sale of merchandise with home delivery.
  • Online shopping (product section, placing orders, processing the delivery).
  • Notify you of the current status of your special order
  • Carry out the payment process and the corresponding billing, if required.
  • Answer questions, complaints, comments, suggestions, clarifications, returns and follow up on them.
  • Quality in the service.
  • We may process your Personal Data for the secondary purposes that are listed below:
  • Send promotions, advertising, benefits and discount coupons.
  • Know your consumption habits, tastes and preferences to offer you those products that suit your needs.
  • Prepare marketing studies, market segmentation and statistics.
  • Invite you to participate in our events, contests, raffles, promotions and activities on social networks, website, store, mobile application, call center, etc.
  • Enviar comentarios
  • Historial
  • Guardadas
  • Comunidad

We inform you that, at the time you register your account or make a purchase, you give your express consent for us to collect your Personal Data for the purposes of the provisions of this Privacy Notice.

In addition to the information you provide, we may collect information such as the user's IP address, MAC address, browser type, domain name and specific pages within the site through which they had access, as well as the interaction time. with the website and cookies in order to fill in statistics on the browsing behavior of our users and direct you, on the same site, information on products that may be of interest to you. Personal information is stored in controlled databases with limited access.

When buying a product online, you will be asked for bank details which will be handled in a safe, complete and confidential way, since we use security certificates.

Your Personal Data will be treated based on the principles of legality, consent, information, quality, purpose, loyalty, proportionality and responsibility in terms of the Legislature. The confidentiality of your personal data will be maintained, effectively establishing administrative security measures to avoid damage, loss, alteration, destruction, use, access or improper disclosure.

Procedure to pay attention to ARCO Rights (Access, Rectification, Cancellation and Opposition), revocation of your consent to the processing of your Personal Data and limitation of use or disclosure of these.

The Personal Data that you provide us in your ARCO Right request, request to revoke your consent to the processing of your Personal Data or request to limit the use or disclosure thereof, will be treated with the following primary purpose:

Process, investigate, resolve and respond to any of the aforementioned requests.

ARCO Rights, Revocation of Consent.

To initiate the process of requesting the ARCO Right (Right of Access, Rectification, Cancellation, or Opposition of your Personal Data) or for the revocation of your consent to the processing of your Personal Data, you can do so by writing to us.

Limitation of use or disclosure

You can limit the use or disclosure of your Personal Data to stop receiving advertising or promotional messages through the following means:

Cancel your subscription that is within the messages you receive via email.

By means of a letter addressed to the Privacy Office.

Any modification or update to this privacy notice will be published on this portal, so we recommend the continuous review of it.

List of cookies we collect

The following table shows the cookies we collect and what kind of information they store.

COOKIE nameCOOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category of information on the page, which allows you to view pages more quickly.
COMPARE The items you have in the list of comparison products.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer identification with the store.
CUSTOMER_AUTH An indicator if at that moment connected to the store.
CUSTOMER_INFO An encrypted version of the customer group to which it belongs.
CUSTOMER_SEGMENT_IDS Stores customer Segment ID
EXTERNAL_NO_CACHE A flag that indicates whether the cache is disabled or not.
FRONTEND You session ID on the server.
GUEST-VIEW Allow guests to edit their orders.
LAST_CATEGORY The last category you have visited.
LAST_PRODUCT The most recent product you have seen.
NEWMESSAGE Indicates if a new message has been received.
NO_CACHE Indicates whether the use of the cache is allowed.
PERSISTENT_SHOPPING_CART A link to information about your cart and view the history of whether you have requested the site.
POLL Identification of the pills that have recently voted.
RECENTLYCOMPARED The objects you have recently compared.
STF Information about the products you have emailed to your friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates if a client allows the use of cookies.
VIEWED_PRODUCT_IDS Products that you have recently viewed.
WISHLIST A list of encrypted products added to your wish list.
WISHLIST_CNT The number of items on your wish list.
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